Terms of Trade and Delivery
About Biofood
Biofood supplies natural and organic products. The range also includes gluten-free, Fairtrade, no-added-sugar, plant-based, vegan and raw food products in both consumer packs and bulk packs.
We are flexible and completely independent of our suppliers. Please contact us if you have requirements beyond what is included in the price list, such as bulk packs of macrobiotic products.
We want you to enjoy doing business with us, and we are always open to suggestions that could improve our service!
Terms of Trade
Biofood is a wholesaler supplying goods to businesses for resale or use in production or food service.
We do not sell to private individuals.
Purchasing associations and co-operatives may buy from us, but they always pay freight and must order full outer packs (cases).
Order by number of individual units (e.g. 10×500 g is ordered as 10 units) and preferably in full cases. Around three split cases per order may be accepted, but this entails extra handling. When purchasing a split case, a surcharge of 10 % is applied to the unit price. Some items are sold only in full cases.
Please note that split cases may only be ordered by retailers, not associations.
Please provide the item number when ordering to help us process your order. We will not dispatch an additional order or cover return freight for an incorrect delivery caused by an incorrect item number.
For orders below 500 kr net, an administration fee of 50 kr excluding VAT will be charged.
A handling fee of 100 kr excluding VAT is charged for combined deliveries or split orders.
Check your order acknowledgement carefully and contact us as soon as possible if any corrections are needed. If you do not contact us after the order has been confirmed, this means you have approved the order as it stands.
Any issues with deliveries must be reported no later than three days after receipt.
For changes or additions to your order – email order@biofood.se or call 08-500 200 00.
By registering as a customer with Biofood, you consent to our storing the business and personal data you provide and using it for delivery, order confirmations, offers and newsletters. You may withdraw your consent at any time by email or telephone.
Freight
- For delivery to Stockholm and the surrounding area freight is charged on purchases below 1 000 kr net.
- For the rest of the country freight is charged on purchases below 3 000 kr net (excluding chilled products).
- For delivery of chilled products to the rest of the country, 1 000 kr excluding VAT is charged regardless of order size.
If the free-freight threshold is not reached because items are out of stock, you can choose to add other items to the order or pay the freight cost.
Co-operatives and purchasing associations are always charged freight.
Claims
To allow us to assess and approve a claim concerning damage or another defect, you must send:
- A photo of the damaged product
- A photo of the best-before date
- A photo of the LOT number (if present)
If you notice external damage to the parcel on delivery, record this on the proof of delivery before signing.
Please photograph the parcel and delivery document. If the driver does not allow this to be recorded – do not accept the parcel.
If damage is only discovered when unpacking, photograph the box and its contents before unpacking and document the damage.
For deliveries without a signature, the recipient is responsible for any damage if it was not recorded by the freight company.
Issues with deliveries must be reported within three days of receipt.
Unauthorised returns are not accepted.
Please note! Food affected by pests after prolonged or improper storage will not be replaced.
If unsure, order a smaller quantity instead.
On-Demand Products
Delivery time varies by product. Ask when ordering.
Fixed prices do not apply to on-demand products. Orders for on-demand products are binding.
Additions & Changes
Deliveries within Stockholm and the surrounding area
Normal delivery time is 1-2 days.
Collection from the warehouse is possible; contact us to arrange a collection time.
Deliveries to the rest of the country
Normal delivery time is 1–3 days after dispatch.
Collection from the warehouse is possible; contact us to arrange a collection time.
For additions or changes, email or call us and we will see what can be arranged. This is not done through a new web order.
Delivery
Normal delivery time is 1–3 days from dispatch. Delivery time may vary depending on the destination.
Biofood does not offer a delivery guarantee, meaning that we cannot guarantee the day on which the goods will reach the customer – only when they leave our warehouse.
Failed Delivery (Recipient Unavailable)
If no special opening hours or delivery instructions were provided when ordering, a failed-delivery fee of 500 kr excluding VAT will be charged.
Delivery on a EUR pallet is charged at cost, 180 kr.
Delivery Notification
- Telephone notification: 150 kr excluding VAT
- Email notification: no charge
State in your order if you require notification.
Change of Address After Transport Has Been Booked
If the delivery address is changed after the goods have been collected, 100 kr excluding VAT will be charged.
Back Orders
We do not operate a back-order system. Out-of-stock items must be ordered again.
Payment
Unless otherwise agreed, the first order must always be paid in advance to Bankgiro 600-9500.
Subsequent deliveries are invoiced, and the invoice is assigned to and paid to Bankgiro 600-9500.
Payment terms: 10 days net, followed by default interest of 10 % and a reminder fee of 60 kr excluding VAT.
Always state the invoice number when making payment (including any credit invoice number).
Advance payments are made to Biofood’s Bankgiro 199-3906.
Biofood retains title to all goods until full payment has been received and has the right to repossess goods in the event of non-payment.
Price Changes
We reserve the right to make price changes due to printing errors or price changes from suppliers.
Other Terms & Delivery Conditions
All prices exclude VAT and are per item.
We continuously work to reduce prices wherever possible. We issue new price lists up to four times per year.
Fixed prices do not apply to on-demand products.